Refund and Cancellation Policy

Refund and Cancellation Policy

Last Updated: 10 September 2026

Thank you for choosing Inner Excellence Hub.

We want you to make informed and confident purchasing decisions. This Refund and Cancellation Policy explains when refunds, cancellations, transfers, or credits may be available for our courses, coaching programs, memberships, live sessions, challenges, workshops, events, and digital products.

This Policy forms part of our Terms and Conditions and applies to purchases made through:

Home

It may also apply to purchases completed through our approved payment pages, webinar platforms, sales representatives, or other authorized channels.

1. Please Review Before Purchasing

Before completing a purchase, please carefully review:

• The program description
• Course or membership inclusions
• Dates and duration
• Delivery format
• Eligibility requirements
• Technology requirements
• Price and applicable taxes
• Access period
• Refund conditions
• Any special terms displayed on the checkout page

By completing a purchase, you acknowledge that you have reviewed and accepted this Refund and Cancellation Policy.

Nothing in this Policy limits any non-waivable rights available to you under applicable consumer-protection law.

2. Seven-Day Refund Window

Unless a different refund condition is clearly stated on the applicable offer or checkout page, you may request a refund within seven calendar days from the date of purchase.

To qualify, you must:

• Submit the request within seven calendar days of payment
• Provide your name, registered email address, mobile number, program name, payment date, and transaction reference
• Briefly explain the reason for the request
• Not have substantially consumed, copied, downloaded, shared, or misused the program materials
• Not have violated our Terms and Conditions or intellectual-property rights

Submitting a request does not automatically guarantee approval. We will review the purchase, access records, services already delivered, and applicable legal requirements before making a decision.

Approved refunds will be processed according to Section 11.

3. Digital Courses and Recorded Content

Digital products may provide immediate access to videos, recordings, workbooks, audio files, templates, trackers, assessments, and other downloadable resources.

A refund may be declined when:

• The refund request is made after the applicable refund period
• A substantial portion of the course has been viewed or completed
• A significant number of resources have been downloaded
• The material has been copied, shared, redistributed, or used commercially
• Course access has been transferred or shared with another person
• The purchase was made primarily to obtain and retain downloadable resources
• The customer has violated our Terms and Conditions

If a refund is approved, access to the course, recordings, downloads, bonuses, community, and related services will be revoked.

4. Live Webinars, Workshops and Events

Free Events

No refund applies to a free webinar, master class, workshop, or event because no participation fee is charged.

We may reschedule or cancel a free event without financial liability. Where possible, registered participants will receive notice or access to an alternative session.

Paid Events

If you cancel your registration for a paid live event:

• Seven or more calendar days before the event: You may request a refund or transfer, subject to any specific terms disclosed at purchase.
• Fewer than seven calendar days before the event: The fee will ordinarily be non-refundable, but we may offer a transfer or credit at our discretion.
• After the event begins or in case of non-attendance: No refund will ordinarily be provided.

Failure to attend because of personal scheduling issues, internet problems, travel, illness, or failure to check joining instructions does not automatically qualify for a refund.

Where a recording is part of the offer, providing recording access may be treated as fulfilment of the service.

5. Coaching Sessions and Appointments

For an individually scheduled coaching session, you must request cancellation or rescheduling at least 24 hours before the scheduled starting time.

If sufficient notice is provided, the session may be rescheduled once, subject to availability.

A session may be treated as used and non-refundable when:

• You cancel with fewer than 24 hours’ notice
• You do not attend
• You join too late for the session to be meaningfully conducted
• You repeatedly request rescheduling
• You fail to provide information reasonably required for the session

If Inner Excellence Hub must cancel a coaching session, we will offer a rescheduled session, an appropriate credit, or a refund for the undelivered session.

6. Memberships and Community Programs

For one-time-payment memberships, the seven-day refund window applies unless different terms were clearly disclosed at checkout.

After the applicable refund period:

• Membership fees are generally non-refundable
• Failure to attend live sessions does not qualify for a refund
• Failure to complete courses, missions, assignments, or challenges does not qualify for a refund
• Lack of participation in the community does not qualify for a refund
• A change in personal schedule or priorities does not automatically qualify for a refund

If membership access is terminated because of harassment, fraud, unauthorized content sharing, intellectual-property infringement, or another material violation of our Terms and Conditions, no refund will ordinarily be provided, subject to applicable law.

7. Subscription and Recurring Payments

If a program uses recurring billing, you may cancel future renewals by contacting us before the next billing date.

Cancellation of a subscription:

• Stops future eligible charges
• Does not ordinarily refund a payment already processed
• Does not cancel amounts already due
• May end access at the conclusion of the paid billing period

You are responsible for cancelling before the renewal date. A reminder will be sent where required by applicable law or the applicable payment platform.

If you are charged after submitting a valid and timely cancellation request, please contact us with supporting details so that we can investigate.

8. Instalment Payment Plans

An instalment plan is a payment arrangement for the complete program fee. It is not a pay-as-you-use subscription unless expressly described that way.

By choosing an instalment plan, you agree to pay all scheduled instalments.

Stopping participation, missing sessions, or not using the program does not automatically cancel the remaining payment obligation.

If a scheduled payment fails, we may:

• Contact you to update your payment method
• Temporarily suspend program access
• Retry the payment where authorized
• Terminate access if the payment remains overdue
• Take reasonable steps to recover an outstanding amount

Any cancellation or refund will be governed by the terms accepted at the time of purchase and applicable law.

9. Bonuses and Promotional Offers

Bonuses are provided as part of the associated offer and generally have no separately refundable cash value.

If the main purchase is refunded:

• Access to all associated bonuses will be revoked
• Downloaded bonus materials must not be copied, shared, sold, or redistributed
• Any physical promotional item already delivered may be deducted from the refund where this was disclosed at purchase and permitted by law

Discounts, coupons, early-bird offers, scholarships, and promotional prices cannot ordinarily be applied retrospectively to previous purchases.

10. Duplicate and Unauthorized Payments

If you believe that:

• You were charged more than once
• An incorrect amount was charged
• A payment was made without your authorization
• You paid but did not receive confirmation or access

please contact us promptly with the transaction details.

Verified duplicate payments or incorrect charges will be refunded or corrected.

Unauthorized-payment claims may require verification through the relevant bank, card issuer, UPI provider, or payment gateway.

11. Refund Processing

If a refund is approved:

• We will normally initiate it within seven to ten business days
• It will generally be sent to the original payment method
• The bank, card issuer, UPI provider, or payment gateway may require additional time to credit the amount
• We are not responsible for delays caused solely by the financial institution or payment provider
• Access to the related program and bonuses will be cancelled

Any deductions for services already delivered, non-recoverable charges, or disclosed administrative costs will be made only where permitted by law and clearly communicated to you.

Taxes will be adjusted according to applicable tax rules.

12. Cancellation or Rescheduling by Inner Excellence Hub

We may cancel, postpone, reschedule, or change a session, event, coach, delivery method, or platform because of:

• Illness or emergencies
• Insufficient enrolment
• Technical or platform failures
• Safety or security concerns
• Government restrictions
• Events beyond our reasonable control

Where we cancel a paid program without providing a substantially equivalent alternative, eligible participants may receive:

• A full or proportionate refund
• Transfer to another batch or event
• Account credit
• Access to an equivalent program

We will communicate the available remedy based on the circumstances.

We are not responsible for indirect expenses such as travel, accommodation, missed work, internet charges, or third-party costs unless expressly agreed in writing or required by law.

13. Technical Problems

Before requesting a refund for a technical issue, please contact us and allow a reasonable opportunity to resolve it.

Technical problems may often be resolved by:

• Resetting account access
• Updating the registered email address
• Providing an alternative access link
• Moving access to another platform
• Supplying a recording or downloadable version
• Assisting with browser or device compatibility

A refund may be considered if a material technical problem originating from our systems prevents access and we cannot provide a reasonable solution.

Problems caused by the user’s device, software, internet connection, email filters, or failure to follow access instructions do not automatically qualify for a refund.

14. Results and Satisfaction

Our programs provide education, coaching, tools, community support, and implementation guidance. We do not guarantee any particular personal, professional, health, business, income, or financial result.

A refund will not ordinarily be issued solely because:

• You changed your mind after the refund period
• You did not complete the program
• You did not implement the material
• You did not achieve an expected result
• You were unable to attend scheduled sessions
• The teaching style did not match a personal preference

This does not affect refunds that are required because a service was materially misrepresented, defective, not delivered, or otherwise subject to a remedy under applicable law.

15. Chargebacks and Payment Disputes

If you believe you are entitled to a refund, please contact us before initiating a chargeback or payment dispute.

We will make a reasonable effort to investigate and resolve the matter.

Fraudulent or knowingly false chargebacks may result in:

• Suspension of program access
• Termination of membership
• Submission of relevant transaction and access records to the payment provider
• Recovery action where legally permitted

This section does not prevent you from exercising a legitimate right to dispute an unauthorized or incorrect transaction.

16. How to Request a Refund or Cancellation

Send your request to:

Inner Excellence Hub
Attention: Refund and Cancellation Support
Name: Raghava Reddy
Email: info@humanpotentialmasterclass.com

Telephone/WhatsApp: 91-7386148001

Address: G-2/9-1, KK Residency, KVS Road, Khammam, TELANGANA, INDIA
Website: https://innerexcellencehub.in/

Include:

• Your full name
• Registered email address
• Registered mobile number
• Program or product name
• Date of purchase
• Amount paid
• Transaction or order reference
• Reason for the request
• Any relevant supporting documents

A WhatsApp message alone may not be treated as a completed refund request unless we acknowledge it. Email is the recommended method because it creates a clear written record.

17. Policy Changes

We may update this Policy to reflect changes in our programs, payment systems, business practices, or applicable laws.

The updated Policy will be posted on this page with a revised “Last Updated” date.

The refund terms accepted at the time of purchase will generally govern that purchase unless a later change is required by law or is more favourable to the customer.

18. Contact and Grievance Resolution

For questions or complaints concerning this Policy, contact:

Grievance Contact
Name: Raghava Reddy
Business/Brand: Inner Excellence Hub
Email: info@humanpotentialmasterclass.com

Telephone/WhatsApp: 91-7386148001
Postal Address: H.No: G-2,/9-1, KK Residency, KVS Road, Khammam, TELANGANA, INDIA

We will acknowledge and address valid complaints within the period required under applicable law.